OUR PROCESS

IT ALL STARTS WITH AN IDEA, WE’LL WORK TOGETHER TO TAKE CARE OF THE REST.

REQUEST A QUOTE

REVIEW AND APPROVE QUOTE

MAKE DEPOSIT

WE’LL GET STARTED ON THE ART, OR YOU CAN SEND US WHAT YOU’VE GOT

WE’LL SEND YOU A PROOF OF THE ART FOR YOU TO REVIEW

IF YOU HAVE ANY ISSUES OR EDITS, THIS IS WHERE WE’LL FIX THEM

APPROVE YOUR ART PROOF

WE START PRINTING

WE’LL CALL YOU SO YOU CAN PICK UP YOUR FINISHED ORDER

  • ART AND DESIGN
  • Vector Artwork is our first choice for provided file types, as it is the only scalable file type we can use. When providing files, it is important to convert fonts to outlines for all text used.
  • For non-Vector artwork art fees will apply. Ask a sales associate for more information on pricing.
  • Looking for custom hand-drawn artwork?  This option is available for hourly custom art fee.
  • All artwork created by River Rat is the sole property of River Rat Printing.   All rights to the artwork can be purchased with different file types for your use.

  • ORDERING
  • No order is submitted until you approve your quote and pay the half-down deposit.  No garment is printed until you approve your artwork.
  • Custom printing is an artform.  We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order.  However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer.  For that reason,  we always suggest ordering more garments than needed.  The standard suggested allowance is 5% of the total number of garments.

  • PAYMENT TERMS
  • Partial payment is due upon quote approval, the rest of the payment is due upon pick-up.  If your organization is using a purchase order for payment then the PO# must be supplied at the time of quote approval as well.
  • OUR GUARANTEE: We fully stand behind our work.  If for any reason we make a mistake printing your order and it was not what was agreed upon and falls outside theses Print Policies and Guidelines, we will gladly reprint your order within 10 business days or you can receive credit for a future order.  We do not offer refunds.
  • There is a $30 charge for returned checks.  The subsequent payment must be made with cash or a cashiers check.

  • TURNAROUND
  • From the time that your approve your quote, our standard turnaround for screen printing is 5-10 business days and 14-21 days for embroidery.   We always need to know your specific deadline so that your needs can be met.
  • Rush Orders

    If you need a guaranteed “in-hands” date then the following fees will apply:

    • Less than 5 Business Days – $50
    • Less than 3 Business Days – $75
    • Next-Day Turn Around (if possible) – $100

    Depending on quantity of order the above number could adjust slightly, a sales associate will let you know if an increase is necessary.

THE FINAL PRODUCT

HERE ARE SOME (OF THE MANY) FINISHED DESIGNS WE, AND OUR CUSTOMERS, LOVE